1. Who We Are

This website is operated by Style House, providing pre-sale cleaning, carpet cleaning and home staging services across Cheshire and North Staffordshire.

For privacy-related enquiries, please contact us using the details provided on our Contact Us page.

2. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a quote or enquire about our services.

This may include:

• Your name
• Email address
• Telephone number
• Property address or postcode
• Details about the services you are interested in
• Information contained in your enquiry or message
• Any other information you choose to provide

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

Depending on the website services and technologies we use, this may include information such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Approximate location
• Date and time of visits

This information is generally used to help operate, maintain and improve our website.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Provide quotations
• Arrange and manage bookings
• Provide our cleaning, carpet cleaning and home staging services
• Contact you about your enquiry or booking
• Process payments where applicable
• Deal with questions, complaints or requests
• Maintain records relating to our services
• Improve our website and services
• Meet legal and regulatory obligations

5. Contact Forms

Our website may use Contact Form 7 or another contact form service to allow you to contact us.

Information submitted through our contact forms may include your name, email address, telephone number, property details and information about the services you require.

We use this information to respond to your enquiry and, where appropriate, provide a quotation or arrange our services.

6. Legal Basis for Processing

Where UK data protection law requires a lawful basis for processing your personal information, we may rely on one or more of the following:

• Consent – where you have given us permission to use your information for a specific purpose.
• Contract – where processing is necessary to provide a service you have requested or to take steps before entering into a contract.
• Legal obligation – where we need to process information to comply with the law.
• Legitimate interests – where processing is necessary for our legitimate business interests and those interests do not override your rights.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where this is necessary to operate our business, provide our services or comply with legal obligations.

Depending on the services we use, this may include website hosting providers, email providers, payment providers, IT providers or other service providers acting on our behalf.

We only share information where there is a legitimate reason to do so.

8. Cookies

Our website may use cookies and similar technologies to provide functionality, remember preferences, understand how visitors use the website and improve the user experience.

Some cookies may be necessary for the website to function, while others may be used for analytics, embedded content or other purposes.

You can find more information about the cookies used on our website in our Cookie Policy .

9. Google Maps & Third-Party Services

Our website may contain embedded content or services provided by third parties, such as Google Maps, social media platforms or other external services.

These services may collect information about your use of their services in accordance with their own privacy policies and cookie policies.

Where applicable, you should review the privacy information provided by the relevant third-party service.

10. Social Media

Style House may operate social media profiles, including Instagram and Facebook.

If you interact with our social media profiles, the relevant platform may process your personal information according to its own privacy policy.

We do not control how third-party social media platforms process your information.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time information is retained may depend on the nature of the enquiry, whether you become a customer, our legal obligations and legitimate business requirements.

12. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information.

These may include the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your information in certain circumstances
• Ask us to restrict processing in certain circumstances
• Object to certain processing
• Request transfer of certain information where applicable
• Withdraw consent where processing is based on consent

Some of these rights are subject to legal conditions and exemptions.

14. Marketing

We will only use your personal information for direct marketing where we have a lawful basis to do so and, where required, your consent.

You can ask us to stop sending marketing communications at any time.

15. Children’s Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children for marketing purposes.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

The latest version will always be published on this page with the date it was last updated.

17. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled in accordance with data protection law.