1. About Style House

Style House provides professional pre-sale cleaning, carpet cleaning and home staging services to homeowners and property clients across Cheshire and North Staffordshire.

Details of the services we provide can be found on our website and will be discussed with you before a booking is confirmed.

2. Quotes & Pricing

Prices shown on our website are starting prices unless otherwise stated.

The final price for your service may depend on factors including the size, condition and requirements of the property.

Where appropriate, we will provide a personalised quote before work begins.

A quote is valid for the period stated on the quotation. If no period is specified, the quote may be subject to change if circumstances or requirements change.

3. Booking

A booking is confirmed once the service, date and price have been agreed between Style House and the customer.

We reserve the right to decline a booking where we believe the requested work is unsuitable for the service we provide or cannot reasonably be completed.

4. Access to the Property

Customers must ensure that Style House has safe and reasonable access to the property at the agreed time.

Where keys, alarm codes or other access arrangements are required, these must be provided in advance.

We cannot be responsible for delays or additional costs resulting from being unable to access the property.

5. Cleaning Services

Our cleaning services are intended to improve the cleanliness and presentation of a property.

The exact level of cleaning will depend on the service booked and the condition of the property.

Certain stains, marks, damage or areas that require specialist treatment may not be fully removable.

We will not knowingly use products or methods that could reasonably damage a surface where the relevant information has been provided to us.

6. Carpet Cleaning

Carpet cleaning can significantly improve the appearance of carpets, but results can vary depending on the age, material, condition and previous treatment of the carpet.

We cannot guarantee the complete removal of permanent stains, discolouration, odours or damage that is already present.

Customers should inform us of any known issues with carpets before cleaning begins.

7. Home Staging

Home staging is intended to improve the presentation of a property and help showcase its features.

Staging recommendations are based on our professional judgement and the characteristics of the property.

We do not guarantee that staging will result in a particular sale price, valuation or time to sell.

8. Customer Responsibilities

Customers are responsible for informing Style House about anything that may affect the safe completion of the work.

This includes, where relevant:

• Fragile or valuable items
• Known damage or defects
• Sensitive surfaces or materials
• Access restrictions
• Pets or other animals
• Any known hazards within the property

9. Cancellation & Rescheduling

If you need to cancel or reschedule a booking, please contact us as soon as possible.

Depending on the circumstances and how much notice is provided, cancellation or rescheduling charges may apply.

Any cancellation charges applicable to your booking will be explained before they are applied.

10. Payment

Payment is due in accordance with the payment terms agreed when your booking is confirmed.

Unless otherwise agreed, payment is expected promptly following completion of the service.

11. Damage & Liability

We take reasonable care when carrying out our services.

Customers should inform us before work begins of any pre-existing damage, fragile items or surfaces requiring particular care.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under UK law.

12. Complaints

If you are unhappy with any aspect of our service, please contact us as soon as reasonably possible so that we can investigate the matter.

We will aim to resolve genuine concerns fairly and promptly.

13. Website Content

We aim to ensure that the information on the Style House website is accurate and up to date.

However, photographs, descriptions and examples are provided for general information and may not represent the exact result of every service.

14. Privacy

We take the privacy of our customers seriously. Information about how we collect and use personal information is contained within our Privacy Policy .

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page together with the date on which it was last updated.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any applicable consumer rights.